We are very passionate about providing our customers with energy efficient solutions and providing quality service, so we love hearing how we are doing, and value our your feedback.
In the past 2 years I have had HEG install both ceiling and underfloor insulation and a ducted heat distribution system to the bedrooms; it has made a big difference in the winter warmth and the insulation has also kept the house cool in the summer. Visitors have made positive comments about it. HEG products and service have given me good value for money. Staff were prompt and polite, answering all my questions in a professional manner; I would particularly like to thank Shaun and Matthew of the Launceston office for their recent advice and would happily recommend HEG to anyone wanting to improve the warmth and comfort of their home.
Last Thursday Clinton, the HEG, technician worked all morning in the rain fault checking, replacing the inverter and then checked the roof in the storm to work out why the panels were not producing power... now producing power again, 3000wh so far south since they left. I’ve been very impressed with HEG, Home Efficiency Group, the electrical company from Launceston who install solar panels etc.
Our weatherboard house is so much warmer since HEG added ceiling and under-floor insulation (we'd already done the walls). The chaps were fantastic - fast, effective, clean and happy to work around us. We've hardly used our heaters since they came, and suddenly our dogs like to sleep on the wooden floor that was so cold before. We should have done it years ago. This was a totally good experience.
We had the Air Circulation System installed in our home today and I feel credit has to be given when deserved. I found the team from HEG Energy were extremely professional in the work that they carried out, which is quite rare these days, they were friendly and had great customer service, which to me as a customer is very important. We would certainly have no reservation in recommending HEG Energy to our friends or to anyone else, well done HEG from a very satisfied customer.
I've never lived in a home that had such crying windows. I mean these were not just misty, they were saturated for at least 6 months a year, causing mould and making my family sick. The results after HEG installed a condensation control system were INSTANT. The next day I had almost ZERO condensation and the air was obviously cleaner. The house had lost that musty smell.
Fantastic. A very responsive, friendly and helpful business. The (free) advice they gave was incredibly helpful and has given us a lot of food for thought as to how we could improve our property in terms of heating/cooling and insulation. Thank you again. We will definitely recommend you to our friends and family needing any advice on these issues.
I recently had Home Efficiency Group install ceiling insulation and a new heat pump, I thought it was great that they were able to do both the insulation and heating together, rather than me having to organise them separately. They were both installed on the same morning, and I was impressed with how quickly it was done! My house is so much more comfortable to live in now, nice warm even temperature, bring on winter! Thanks guys!